DELIVERY

  • For International shipping

    We’re only shipping to Australia at the moment. We use an International Air service which takes around 3-6 working days to deliver on receipt of the order. This is an untracked service. Please note, delivery targets are a guide only and not a guarantee.

    Shipping costs for Australia deliveries are value-based and are tiered. A base fee of AU$10 is charged for orders up to AU$50. Orders above AU$50 are charged an extra AU$4 for each additional AU$50 of order value. The shipping cost will be automatically calculated at check out.  The example rates are as follows. All prices in AUD. 

    Order Value

    Air 3-6 working days

    $0.01 – $50

    $10

    $50.01 – $100

    $14

    $100.01 – $150

    $18

    $150.01 – $200

    $22

    $200.01 – $250

    $26

    Overseas deliveries may be subject to local import duties and taxes. Please note that Dance2Go cannot be liable for any local import duties and taxes imposed.

    Please ensure the correct delivery address is entered when placing an order. We take no responsibility for incorrectly filled out contact details.

RETURN AND EXCHANGE POLICY

  • Should you wish to return your goods for either an exchange or refund as you prefer, please simply return them to us within 7 days from the ship date accompanied by a Return Form. No exceptions due to our quick restock cycle to avoid overstocking. Returns must be received in new, unworn, undamaged condition and with all tags attached if applicable. You may try on the item(s), but you should not already be using it in its ‘worn’ state. Item(s) found to have been used/trialed under unsatisfactory conditions will not be refunded or exchanged.

    Gift vouchers, e-gift certificates, cosmetics and items marked “Final Sale” or “Clearance” may not be returned. For reasons of hygiene we are unable to exchange underwear and tights even if returned unworn.

    All refunds are for the merchandise price only. Shipping charges are non-refundable.

    Should you require a first exchange for an item, no additional shipping and handling fee will be made for NZ deliveries when the item(s) is shipped back to you. Further exchanges will incur normal delivery charge.

    Please be aware that exchanged items may take up to 5 working days to be processed and redelivered after receiving the item(s) returned. If the time frame doesn’t work with your time schedule we recommend that customer put a new online order. We will then refund your original purchase. To ensure proper processing, please specify “refund and new order placed” on the Return Form.

    Where the item(s) is faulty or not as per ordered, please notify us immediately by email or phone call. We will arrange a courier pickup from you or send you a prepaid bag for returning the item(s) meanwhile we will send the replacement at our cost.

    Dance 2Go is not responsible for any item packages lost in transit. As such, we advise all item packages be returned to us via ‘Track and Trace’ (or similar) method.

    All Returns/Exchanges must be sent to Dance 2Go Ltd., 5 Newell St, Point Chevalier, Auckland 1022, NZ

    International Returns and Exchange

    Exchanges for overseas deliveries will be subject to our standard delivery charge in all cases. To initiate an international return please e-mail us at info@dance2go.co.nz before sending the items back.