DELIVERY

  • For International shipping

    We’re only shipping to Australia internationally at the moment which takes around 4-10 working days to deliver on receipt of the order. As a part of the semi-tracked air service through New Zealand Post, the last tracking updates are to be provided when item(s) arrives in Australian Post sorting centre. Please note, delivery targets are a guide only and not a guarantee.

    We aim to dispatch all orders received by 12pm the same day, this does not include orders received on weekend and public holidays.

    If you place an order for a product that subsequently becomes unavailable and we are unable to dispatch immediately, we will contact you via email to give you advice on the situation and provide alternative options. You may wait until the product is available or replace it with a substitute product (the order total will be confirmed and adjusted) or get the refund for the order cancellation.

    Shipping costs for Australia deliveries are value-based and are tiered. A base fee of AU$10 is charged for orders up to AU$50. Orders above AU$50 are charged an extra AU$4 for each additional AU$50 of order value. The shipping cost will be automatically calculated at check out.  The example rates are as follows. All prices in AUD.

    Order Value

    Air 4-10 working days

    $0.01 – $50

    $10

    $50.01 – $100

    $14

    $100.01 – $150

    $18

    $150.01 – $200

    $22

    $200.01 – $250

    $26

    Overseas deliveries may be subject to local import duties and taxes. Please note that Dance2Go cannot be liable for any local import duties and taxes imposed.

    Please ensure the correct delivery address is entered when placing an order. We take no responsibility for incorrectly filled out contact details.

RETURN AND EXCHANGE POLICY

  • To initiate an international return for an exchange please e-mail us at info@dance2go.co.nz before sending the items back so that we can keep the exchanged item on hold as early as possible.

    For a first exchangeno additional shipping and handling fee will be made for AU deliveries when the item(s) is shipped back to you. Further exchanges will incur normal delivery charge. Customer needs to pay the shipping when sending the item(s) back to us.

    Should you wish to return your goods for either an exchange or refund as you prefer, please simply return them to us within 14 days on receipt of your order accompanied by a Return Form. No exceptions due to our quick restock cycle to avoid overstocking. Returns must be received in new, unworn, undamaged condition and with all tags attached if applicable. You may try on the item(s), but it should not be in a ‘worn’ state. Item(s) found to have been used/trialled under unsatisfactory conditions will not be refunded or exchanged.

    Gift vouchers, e-gift certificates, cosmetics and items marked “Final Sale” or “Clearance” may not be returned. For reasons of hygiene, we are unable to exchange underwear and tights even if returned unworn.

    All refunds are for the merchandise price only. Shipping charges are non-refundable.

    Please be aware that exchanged items may take up to 10 working days to be processed and redelivered after receiving the item(s) returned. If the time frame does not work with your time schedule, we recommend that customer put a new online order. We will then refund your original purchase. To ensure proper processing, please specify “refund and new order placed” on the Return Form.

    Where the item(s) is faulty or not as per ordered, please notify us immediately by email or phone call. We will send the replacement at our cost, but this will also take 3-10 working days for redelivery.

    Dance 2Go is not responsible for any item packages lost in transit. As such, we advise all item packages to be returned to us via ‘Track and Trace’ (or similar) method.

    All Returns/Exchanges must be sent to 

    Thanks for shopping with Dance 2Go!